Pre-winter window — heat pump checks and filter deep-cleans are booking about two weeks out. Request a date
Engineer hours Weekdays 08:00–18:00 and Saturday mornings. Enquiries sent overnight are answered the next working morning.
Hazel Flint services air conditioning for homes, studios and small workplaces — scheduled maintenance, coil and drain cleaning, and refrigerant checks, all in one tidy visit.
A routine service on one indoor unit takes about 70 minutes. Multi-split and ducted systems add roughly 25 minutes for each extra indoor head. Nothing below is an optional extra.
Supply and return air temperatures, running current and the fault log are recorded first, so we can show you what actually changed by the end of the visit.
Mesh filters come out to be washed, dried and refitted. Carbon and fine cartridges are checked against their hour count and replaced only when genuinely spent.
The barrel fan is brushed and the evaporator coil treated with a non-staining foaming cleaner. This is where most lost airflow and nearly every stale smell comes from.
Tray, trap and drain line are cleared, then flushed with water while we watch the outlet run. Pump floats get tested rather than assumed to be working.
Condenser fins cleared of leaf litter and lint, fan bearings listened to, and operating pressures compared against the manufacturer's chart to catch a slow refrigerant loss early.
You keep the before-and-after readings, a note of anything we watched but did not charge for, and a plain recommendation on when the unit should next be seen.
Pick the lane that matches the space rather than the equipment brand. Every lane includes the six steps above; what changes is access, scheduling and reporting.
Suited to Wall-mounted splits in flats, loft conversions and retrofitted bedrooms, where noise matters more than capacity.
Suited to Cafés, salons, galleries and treatment rooms where customers are in the room and downtime is not an option.
Suited to Small offices, co-working floors and equipment cupboards that have to hold temperature overnight and at weekends.
The same method each time, adjusted for how the room is used and how much the air carries.
A system rarely fails outright. It loses a few percent of its charge over a season, the coil furs up, and you compensate by setting the thermostat lower. By the time it feels broken it has been running long and hard for months. Catching a slow leak at the pressure check is the cheapest thing we do all day.
Hazel Flint, lead service engineer
If two or more of these apply, bring the service forward instead of waiting for the next scheduled slot. Tell us which ones you recognise when you book and we will allow extra time.
Most homes need one visit a year; kitchens, studios and equipment rooms do better on two. A planned schedule simply decides which visit falls where.
Full filter and coil clean, drain flush and pressure check before the first warm week — the busiest and most useful slot of the year.
A short mid-season visit for hard-working systems: filter rinse, condenser clear-down and a look at run times while the unit is under real load.
Reverse-cycle test, defrost function check and the outdoor unit cleared of leaf litter before the heating season starts.
Time for the jobs nobody wants in July: condensate re-routing, bracket and pipe-lagging repairs, and equipment-room reviews.
Once a year for a domestic split used seasonally. Twice a year if it runs most of the year, sits in a kitchen or workshop, or cools equipment. Manufacturer warranties usually require documented annual servicing, so a skipped year can cost more than the visit.
Clear access to both the indoor unit and the outdoor condenser, a working socket nearby, and the remote or controller. If the outdoor unit sits on a balcony or flat roof, say so at booking and the right access kit comes on the van.
For most of the visit, yes — it is isolated while filters and coils are cleaned. It runs again for the final test and is yours to use normally the moment we leave. In shops we work before opening or after close so trading hours are untouched.
Not as a routine fix. A sealed system should not lose charge, so low pressure means there is a leak. We trace and repair it, then recharge to the manufacturer's weight. Repeated top-ups without a repair are wasteful and, for most refrigerants, not permitted.
Yes. Tenants are welcome to book, but we ask for the landlord or managing agent's written go-ahead before any repair beyond cleaning. The service report is addressed to whoever is paying, so it can go straight into the tenancy file.
We finish the service, show you the fault and put an estimate in writing before touching it. Nothing chargeable is fixed on the spot without your agreement, and we will always say when a part is worth monitoring rather than replacing.
Move or cancel a slot up to 24 hours ahead at no cost by replying to your confirmation email. Inside 24 hours we try to refill the slot first, and only then discuss a call-out charge.
Tell us what you have and roughly when suits. We reply by email with a confirmed slot, the expected visit length and the price before anyone is dispatched.